I am getting an error message when trying to publish my website. What should I do?

If you are getting an error message while publishing your website with EverWeb, there are a few steps you can take to fix the problem, but some are dependent on where you are publishing to, either EverWeb + Hosting or a third party web hosting provider.


Before continuing, be sure that the Internet connection you are using allows publishing through FTP. Many hotels, restaurants or other public wifi connections may restrict certain connection protocols making it impossible to publish your website. If you are using a connection such as from your home that you know has no restrictions, the following steps may help.

Publishing to EverWeb + Hosting Publishing Issues

Publishing through EverWeb + Hosting rarely produces issues since our servers are optimized for EverWeb's publishing features. However, EverWeb defaults to secure connections and some public Internet connections may block this type of connection.

Try these steps to fix any publishing error with EverWeb;

1. Verify that your Internet connection allows FTP connections. If you are using a Hotel or public wifi, they may restrict FTP connections.

2. Verify that you are not blocking any important connections with a Firewall or an application like LittleSnitch. Confirm that your firewall has opened port 21 for FTP connections.

3. You can turn of Secure publishing through EverWeb by going to the 'Account' tab in the Preferences and turning off the 'Use Secure Publishing' option.

4. If you still have problems publishing, go back to the Preferences and select the 'Publishing' tab. Then toggle the option that says 'Use passive publishing connections'. Then try publishing again.

5. These steps should solve almost any publishing issue. If you continue to have problems, please contact us with the exact error message you are getting when publishing.


Publishing to a Third Party Web Hosting Provider

Since there are such a wide variety of web hosting providers, you may encounter issues when publishing to a third party web hosting provider. However, most issues are very easy and straightforward to fix.

Usually the error message will provide a clue as to what the problem is, such as 'Authentication error' which means your login details are not correct, or 'cannot find directory path' which means what you entered in the directory path field is not correct.

If you are having trouble publishing to a third party web hosting provider, please try these steps in this order;

1. Verify that your Internet connection allows FTP connections. If you are using a Hotel or public wifi, they may restrict FTP connections.

2. Verify that you are not blocking any important connections with a Firewall or an application like LittleSnitch. Confirm that your firewall has opened port 21 for FTP connections.

3. Ensure your login details are correct. Most web hosting providers, such as Godaddy, provide a different username/password to login to your Account through their web site than what is used to publish to your FTP server. If you are getting an 'Authentication error' message, check that you are using the correct login details.

4. Verify with your web hosting provider that your directory path is correct. We won't know the correct directory path and this is very important to get correct, otherwise you won't be able to publish your website. Your directory path is NOT your website URL. If you get an error message saying 'Directory path cannot be found' or something similar, you most likely have the wrong directory path entered.

5. Open the Preferences and go to the 'Publishing' tab. Toggle the option that says 'Use passive publishing connections' and try publishing again. 

6. Contact your web hosting provider to verify that there are no issues on their end. Remember that EverWeb uses the standard FTP protocol to publish your website and your server must be functioning correctly to publish.

7. These steps should solve almost any publishing issue. If you continue to have problems, please contact us with the exact error message you are getting when publishing.
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