Knowledgebase

When EverWeb shows Logged In and then sends nothing, or stops partway at a different file each time, something on your internet connection is usually blocking or cutting off the transfer. Hotel and cafe Wi-Fi, public networks, office firewalls, VPNs and some security apps often do this. Your website and your project are fine.

Try these in order

Publish again after each step. The publishing settings are under EverWeb > Settings on a Mac, or Edit > Options on Windows.

1. Change Use passive publishing connections. On the Publishing tab, set it to the opposite. On is the normal setting, so if this doesn't help, turn it back on.
2. Test without a secure connection. Some networks drop secure connections.
   • EverWeb + Hosting: on the Account tab, turn off Use Secure Publishing.
   • Another web host: in File > Edit Publishing Settings, set Protocol to FTP, if your host allows plain FTP.
   • If it now publishes, your network is blocking secure connections. Turn the setting back on as soon as you're on a network that allows it, because plain FTP doesn't protect your password.
3. Set Maximum Connections to 1 on the Publishing tab. Wait 15 to 20 minutes, then publish. It's slower but steadier.
4. Turn off anything that reroutes your connection, such as a VPN, and iCloud Private Relay on a Mac. If you host with us, sign in to your EverWeb account page (the Client Area) on this computer to clear any block on your connection.
5. Try another network, such as your phone's hotspot. If it publishes there, the first network is blocking publishing.
6. Check your firewall or security app. Apps such as Little Snitch and Norton, and Windows Defender on Windows, can block publishing. Allow EverWeb, or pause the app while you publish.
7. If it stops partway through a large website, click Continue Publishing when EverWeb asks, not Cancel. Each try sends only the files that didn't make it. Use a steady connection and keep your computer awake until it finishes. See Publishing a large website times out or stops when my computer is idle.

Still stuck?

Go to Help > Publishing Connection Diagnostics... and click Run Tests. Then contact us with:

• The full error text, if there is one (click Copy To Clipboard)
• The diagnostics report
• Which steps you tried, and what kind of connection you're on (home Wi-Fi, office, hotel, hotspot)

Related articles

• Publishing stops with a dropped connection, or Error 56: Failure with receiving network data
• EverWeb won't publish my website: what to try
• Publishing a large website times out or stops when my computer is idle
• My IP address is blocked: email, publishing or my site won't connect