The number one reason why search results may not be appearing correctly is because you have not updated your search engine scripts. If you have a current license, you can upgrade your search engine scripts by going to the SERank menu in the top left hand corner of your screen and selecting 'Update Search Engine Scripts'.
Search engines may change the way search results are displayed, so we constantly monitor them for changes and update SERank's internal search engine scripts.
If you still see problems in the way search results are gathered by SERank, please open a ticket with us and include your website URL and keywords you are checking.
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