My email client is unable to connect to my email account. How can I fix this?

Assuming that the error message says something along the lines of 'Connection failure' or 'Connection refused', this article will help you quickly solve this issue.

If you get an error message along the lines of 'Authentication failed' or 'Login or password are incorrect', this means your username and password are incorrect and you need to verify you are entering the correct details in your Email client's Account Settings.


1. Your IP address may have been banned from the server because of too many connections using the wrong username and/or password. In order to fix this you can unban your IP by following these steps;

From the computer you are having problems with, login to your client area at the URL below. This will automatically unban your IP address;
http://billing.ragesw.com/clientarea.php

2. Confirm your email settings are correct in your email client. 

Here are the instructions for configuring your email client

3. If you are using the Apple Mail.app you can always test all of your email settings by going to the Window menu and selecting 'Connection Doctor'. This option will attempt to connect to all of your email accounts and will report any errors. It is a great way to see if you have something set up incorrectly and discover the exact reason.

Tip: If you find your IP is being banned (as in step 1 above) it is usually because you have an account set up with the wrong username/password that is trying to connect to our server over and over again. For security reasons, we ban IP addresses that try to connect frequently with the incorrect email account settings. Step 3 will help you identify if you have incorrect settings entered in the Apple Mail.app. You should also review any accounts on your Phone or other email clients to make sure they all have the correct settings for your email accounts.

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