What are Name Servers and how do I update them?

If you have a domain name held with another domain registrar (such as Godaddy, register.com, network solutions etc...) you need to update your name servers so that they "point" to our servers.


Name servers are 2 simple strings that look something like this (yours may have a different number after the ns part, but they are included in your New Account Information email we sent you);








So when someone types your domain into their web browser, or sends you an email, the name servers tell the browser to go to your website stored on our server. Every domain registrar will let you update your name servers in their control panel or you can simply contact them and tell them to update them for you.


Once you update your name servers it will take a few hours for them to actually update online. So within 24 hours your domain will start pointing to our servers. While it is updating, your domain will still point to your old server so you won't see any of the changes you publish to our servers.


After 24 hours everything will start working as expected (it can actually take just a few hours but we give it up to 24 hours just in case).

  • nameservers
  • 14 Users Found This Useful
Was this answer helpful?

Related Articles

After publishing a new site, my old site still appears when visiting my website.

There are a few reasons your older website is still appearing when you visit it in your web...

I cannot connect to my website in my web browser, it was previously working fine.

If you are getting connection errors from your web browser when trying to visit your website,...

My website was suspended by ICANN. What do I do?

ICANN, the company that controls domains and domain registration, implemented new rules that all...

How can I add additional domains or websites to my hosting account?

You can easily add new domains to your account that can act as a separate website. If you...

How do I cancel my EverWeb + Hosting account?

You can easily cancel your EverWeb + Hosting plan at any time. There is no need to cancel an...