Spam can't be stopped completely, but you can cut it down a lot. Our mail servers already filter out much of it before it reaches you. The steps below help the filter learn, and make your address harder for spammers to find.
Teach the spam filter
- Sign in to webmail at yourdomain.com/webmail, using your own domain. See How can I check my email online?
- Select an unwanted message and click Spam. Do this each time. It helps the spam filter learn what you don't want.
- For a sender who keeps getting through, set up a filter in webmail's Settings to move or delete their mail automatically.
Mail apps such as Apple Mail and Outlook have their own Junk button. That trains the app's filter on that device. Using the webmail Spam button as well helps on every device.
Don't reply to spam or click its links. A reply tells the sender your address is real.
Make your address harder to find
Don't show your address as plain text on your website. Spammers use programs that collect email addresses from web pages. An email link on your site can be collected the same way. A contact form keeps your address off the page.
Protect your contact form too. If spam arrives through your website's contact form, turn on its spam protection. See How can I enable SPAM protection on my contact forms?
Check your domain's public details. Public lookups of your domain can show your email address, depending on the domain. For domains registered with us, ID Protection replaces your details with forwarding details. See What is ID Protection for domains, and do I need it?
Use a separate address for public listings. Give a second address, such as [email protected], to directories, sign-ups and your website, and keep your main address for people you know. Each plan includes a set number of email addresses. See Create an email address with your own domain (EverWeb + Hosting)
Spam that looks like it came from you
Spam that seems to be from your own address is usually faked (this is called spoofing). Someone wrote your address on their mail, and your account hasn't been touched. Mark it as spam like any other.
It's different if people tell you they got spam from you, or we tell you your account sent spam. Then someone may have your password. Choose a new password you don't use anywhere else, then tell us so we can turn sending back on. See How do I change or reset my email password?
Still getting a lot?
Contact us and tell us which email address is affected, roughly how many spam messages arrive a day, and whether they come through your contact form or straight to your address.