Viewing Security costs additional $10 to renew domain

Security costs additional $10 to renew domain

User: Richard S. one month ago
I have Hosting Pro plan which I thought included security, but when I renewed my domain, the $15 became $25. I wasn't aware that all the domains I have will cost extra. Must have missed the fine print.
User: Paul-RAGESW one month ago
Hi Richard,

I am very sorry for any confusion.

What is included in your package is the EverWeb Secure Shield SSL Certificate which gives you HTTPS urls.

With your domains you can buy the whois protection which is optional and is what you are referring to here. It hides any of your details from the public whois database for all domains.

Domain related expenses are not covered in any plan since we must purchase these services from the domain registrar. Since your plan can have unlimited domains, it would not be feasible for us to offer a plan where this was included for all domains that someone may want to add to their account.

I see two of your domains have this option enabled and two do not. We can remove it for your next renewal if you like.

I hope this clears things up, and again I do apologize for any confusion.

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