Viewing Problem with Insert a fixed scrolling position
Problem with Insert a fixed scrolling position
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User: Richard M. 9 months ago
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Hi all, I've had a problem with this function for some time, I thought it came from me but no, I did some tests again and the problem is there. I use a ixed scrolling position at the top and bottom of my page, it's quite classic, only here, from bottom to top it works well, but from top to bottom the page almost stops in the middle while my line is really at the bottom. In fact, the bottom ixed scrolling position is not respected!!! I tried to delete it and recreate it but the same. I imagine you will ask me to share my site with you, but it is more than 1000 pages!!! When will we be able to share only one page with you? I had already made this request last year,It could be convenient, right? . Best and thanks for your help |
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User: EverWeb Support 9 months ago
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Hi Richard, Thank you for your message and for explaining the issue in detail. Could you please send us a screenshot of the **Project Manager** window in EverWeb? This will allow us to check your EverWeb version and build date so we can better analyze the problem. Also, for faster and more direct assistance, we always recommend creating a support ticket from your **Client Area** instead of posting on the forum. This way, our team can work with you more efficiently and securely. ------------------------------- EverWeb Customer Support Submit Tickets or Learn More |
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User: Richard M. 9 months ago
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Hi, Thanks for your prompt reply, the EW version is last 4.3.0 and 3059. Do you still want the screenshot? Best Last edit 9 months ago |
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User: EverWeb Support 9 months ago
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Hi Richard, We're happy to help. It is not necessary. Could you please share with some URL that demonstrates the issue you are having? Additionally, I would appreciate it if you can share with us screenshots of the settings you used for setting up fixed scroll position. ------------------------------- EverWeb Customer Support Submit Tickets or Learn More |
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User: Richard M. 9 months ago
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Hi and thanks for your reply I can't share the link with you because my site is not yet online, I can make you a video if you want? What parameters are you talking about there are none it's very simple, you choose in the menu and the line appears on your page, then I move it up and down. Best |
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User: EverWeb Support 9 months ago
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Hi Richard, Yes, please — a video would be very helpful. Once we review it, we’ll let you know if we need any further information. ------------------------------- EverWeb Customer Support Submit Tickets or Learn More |
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User: Richard M. 9 months ago
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Hi and tanks for your reply, How do you want me to share this video with you? Via a drop box link here? In addition, I noticed that I only receive a response email to my POST during the first, after no, your last answer was not notified to me by email, while I checked the "FOLLOW" box Best |
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User: EverWeb Support 9 months ago
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Hi Richard, You can upload the video using WeTransfer. Here’s a premium link we’ve generated for you to share the project: https://we.tl/r-fNAkRvoEuv Regarding the notification issue, we’ll investigate it to see why you didn’t receive an email for our last reply. ------------------------------- EverWeb Customer Support Submit Tickets or Learn More |
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User: Richard M. 9 months ago
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Hi and very sorry for my late reply but, I no longer receive an email notification when you answer me :( WHY ??? Ok I will upload the link. Many thanks and sorry again |
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User: EverWeb Support 9 months ago
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Hi Richard, Thank you for sending the project file. We have received it and are now following up with you directly in your support ticket so we can investigate this further. Regarding the forum notifications, it is possible that one of your replies was sent without the option “Send me email notifications when a reply is posted” checked, which could explain why you did not receive every response by email. To be sure you stay updated, please make sure this option is always selected before posting. Best regards, R.E. ------------------------------- EverWeb Customer Support Submit Tickets or Learn More |
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