Viewing EW leaving persistent image on monitor

EW leaving persistent image on monitor



User: Courtney H. one year ago
I'm trying to chase down a bug that seems to be centered in EverWeb and looking to see if anyone has seen the same thing.
The monitor is Dell 27" - 4K - S27221QS

The system is set up with dual monitors, both the same.
The persistent image (or ghost) always shows after a change is made in the website and published. If the ending dialog box is not closed within 15 seconds or so this leaves the ghost of that [age and requires the use of the LCD Conditioning app to clear it. This is 100% repeatable. It is not the monitor. It only happens when EW is published and that end dialog box is not closed within seconds. The longer it stays the stronger the ghost image and the longer the LCD conditioner has to be run.
Simple question: anyone else having this problem?
Thanks.

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MrCourtney - Honolulu, HI
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Mac Studio - dial monitors; iMac 27 5K - Dual Monitors - 10 TB hub
Alienware: Area 51 - 24 gb - Dual Monitors - All SSD
25 TB network storage
User: EverWeb Support one year ago
Hi there,

Thanks for reaching out. Please clarify, which EverWeb version are you using? Or does it happen in all versions?

Also, please open a Support Ticket with our team to get more personalized assistance.

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EverWeb Customer Support
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