Viewing Questions from a Newbie to this program

Questions from a Newbie to this program



User: George T. 3 months ago
I have to admit that I'm new to this program and I'd greatly appreciate if anyone can answer a couple of questions:

1. Why does the 2 elements in the header's responsive row keep switching places when I go to another page?
2. Why can't I now not see the bottom of the page's responsive row that I've set up as a footer? It's fine in preview but not in EverWeb.
User: EverWeb Support 2 months ago
Hi George!

Thank you for reporting the issues!

May I ask you to submit a ticket? This will help us track the issue and gather more details.
Specifically, we need the following:
1. Could you please describe how exactly this issue happens? Do you switch to another page in EverWeb application?
2. I have a couple of assumptions here, but I need more details. Is your footer located on a master page or on a regular page? Please also send us a screenshot of what you see in EverWeb.

In order to submit a ticket, Log in to the Client area and click the blue button "Open New Ticket" on the Welcome page. Direct link: https://billing.ragesw.com/submitticket.php
I'll take it from there and will do my best to help you!

Alex

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EverWeb Customer Support
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