Viewing Recent EverWeb Login Issues

Recent EverWeb Login Issues



User: Paul-RAGESW 9 years ago
Dear EverWeb Users,

I want to first apologize for the EverWeb login issues that some users experienced earlier today.

For a few hours, EverWeb was not able to establish a secure connection to one of our servers. We worked to fix this as soon as we can but understand that the last few hours may have been extremely frustrating for anyone trying to publish their website.

For that, we are extremely, extremely sorry.

Why was I not able to publish?

In order to publish an EverWeb website you must be logged into your EverWeb account through he software. EverWeb does this automatically when you open it up if you have entered your login details in the Preferences window.

Why does EverWeb need to login?

EverWeb needs to get your account information in order to know what services you have purchased.

I don't want to have to login to use EverWeb.

We are working on a way to not require a login at all times, but this feature is not yet implemented. EverWeb stills needs to login at some point to get your account details.

What are you doing to prevent this from happening in the future?

This particular issue will be addressed in version 1.7 so that it cannot happen again. Other connection issues will be solved with various backup servers incase one goes down. Plus we have a few other enhancements we will be adding to make sure your workflow is not affected again.

Once again, we are truly sorry for the inconvenience and promise to do everything we can to prevent an issue like this in the future. In addition, we are working on some really amazing features and enhancements.

Please stay tuned for future updates and thanks for being an EverWeb user.

Last edit 9 years ago

-------------------------------
Paul
EverWeb Developer


Post Reply
You must login or signup to post.