Viewing Crashes every time I try to publish site changes to a folder - cannot update website - fix needed ASAP
Crashes every time I try to publish site changes to a folder - cannot update website - fix needed ASAP
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User: Angela S. 11 years ago
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Needless to say, I'm beyond frustrated and mad. I had such high hopes for Everweb, but with all these glitches, I've constantly been let down. Problem is, it affects my business. I was prompted to update to the new version, so I did so. No problems. Then, I made changes to my site, saved them, and clicked to publish the site changes to a folder. It crashes every single time. It sends up a crash report, but I can't even send that in because the program freezes. I have to force quit it to try again. I had an expert go over my computer, and nothing is wrong on my side. Every maintenance and repair option that can be checked has been done. My computer and its operating system does not have any issues, nor do any of my over 100 other programs have problems. EverWeb is the only issue, and it was clearly related to this new update. As it stands now, I cannot update my website, which is CRUCIAL to my business. Please fix ASAP. |
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User: Paul-RAGESW 11 years ago
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Sorry for the problems you are experiencing. If you can send me your EverWeb Project I'll look into this and resolve it for you ASAP. In the Projects window in EverWeb, right click on your website and select the 'Show On Disk' option. **DO NOT move this file from this location on your computer** Please compress the project file before sending it to me by right clicking on it and selecting Compress. You can upload it at http://ge.tt or http://www.dropbox.com and send the link to me. Make sure to describe the problem you are experiencing when you send your email. ------------------------------- Paul EverWeb Developer |
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User: Angela S. 11 years ago
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Posting this here as well. I sent over the file. Paul took a look and said it was because I had too many images. I replied via email: Then why did it work just fine until the update occurred? I work in customer support. Th first thing you should do when a new update is released is look for odd occurrences that could indicate a glitch. I know correlations like that when I see it. Yes, I can reduce image size further, but that's not the problem here. I'll do as you suggest right now, but I doubt that's the full issue. --And just did it. As I suspected, that wasn't the problem. Same issue occurred. I'll continue trouble-shooting from my end, but please stop giving me the run around and fix the software. None of these issues occurred until the update happened. That should tell you right there that a glitch was introduced in that update. I'm using 1.4, build 1255. You need these issues fixed prior to release or the software will be very poorly received. |
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User: Paul-RAGESW 11 years ago
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I'm not giving you the run around, I told you exactly what the issue was! I spent a lot of time working through your website project. Quote: Then why did it work just fine until the update occurred? EverWeb 1.4 uses more memory for the Image Gallery in order to make it perform faster. Your images are hitting the upper limit of memory because they are extremely large in file size and there are so many of them in the image gallery. I was able to publish by making the changes I told you about. One further improvement is to select your website name in the upper left corner and then press publish so that no specific page is showing. Having no page selected helps reduce memory consumption while publishing. If you make a lot of changes to your site, you should close your project and re-open as well to clear the memory used for the undo system if you want it to be extra careful as well. I was also able to put in further improvements in version 1.4.1 to be more memory efficient but that doesn't mean you shouldn't take my advice in my email. Please only respond using one method of communication so we don't have to have two of the same conversations going. Lastly, no matter how much RAM you have installed on your computer, or how many other programs are opened, EverWeb will produce these errors if it hits 3GB of RAM. Last edit 11 years ago ------------------------------- Paul EverWeb Developer |
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User: Courtney H. 11 years ago
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Angela - I run several dozen websites for clients. I did all but one in Dreamweaver, a very high level pro web development program. The last was in Everweb because it was ported from iWeb. It has *hundreds* of photos and I don't have a problem. The reason is I put the photo in assets and use a "low resolution" picture on the page. They look fine but are not designed to blow up or download and print. If someone wants a bigger version they can download it and it'll take it from the full resolution version. Running full resolution pictures on your web pages is going to make the site take forever to display a page and lead to memory exhaustion problems. Yes, it happens in Dreamweaver too. Don't blame the product. All programs have limitations and our job as users is to work within them. EverWeb is still young and getting better by the month. I know of no other web development program where one of the developers answers questions. I asked a bunch when starting with EverWeb :-) Good luck! ------------------------------- MrCourtney - Honolulu, HI -------------------------------------- Mac Studio - dial monitors; iMac 27 5K - Dual Monitors - 10 TB hub Alienware: Area 51 - 24 gb - Dual Monitors - All SSD 25 TB network storage |
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User: Angela S. 11 years ago
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| I did use low resolution images. I even lowered the resolution in a third-party program on top of that to ensure it was the lowest I could get without losing quality (which I can get it pretty low since I'm not blowing it up large on the screen). That didn't work with 1.4. Sure enough, I uploaded the newest version, and now it's working again. It was the update as I had previously said. Sure, I understand what he's saying about that version needing more memory, but that just PROVES I'm right about it being the update that caused the issue I was experiencing, and why couldn't that have been said in the first place? I understand you are probably a small operation, and thus plates are full, but you need to actually provide full details to customers and be on the lookout for glitches when a new update is released. Like the answer above, for example. That has far more details than the initial email to me which was basically "You have too many images." That initial email put the issue on me instead of admitting, yes 1.4 can have that issue since it requires more memory to function. You need to give the full details, or you're simply asking for angry customers to come back. Trust me, I'm saying this to improve the program so you will succeed. I want to like EverWeb, but there are definitely areas for growth, not just in the program, but how you address customers. | |
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User: derekgtbaby 11 years ago
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[quote name=Angela S. time=21/06/2014 0:06:50]I did use low resolution images. I even lowered the resolution in a third-party program on top of that to ensure it was the lowest I could get without losing quality (which I can get it pretty low since I'm not blowing it up large on the screen). That didn't work with 1.4. Sure enough, I uploaded the newest version, and now it's working again. It was the update as I had previously said. Sure, I understand what he's saying about that version needing more memory, but that just PROVES I'm right about it being the update that caused the issue I was experiencing, and why couldn't that have been said in the first place? I understand you are probably a small operation, and thus plates are full, but you need to actually provide full details to customers and be on the lookout for glitches when a new update is released. Like the answer above, for example. That has far more details than the initial email to me which was basically "You have too many images." That initial email put the issue on me instead of admitting, yes 1.4 can have that issue since it requires more memory to function. You need to give the full details, or you're simply asking for angry customers to come back. Trust me, I'm saying this to improve the program so you will succeed. I want to like EverWeb, but there are definitely areas for growth, not just in the program, but how you address customers. I had the same problem and ended up deleting all my image Gallerys and switching to the image slider widget (www.gtbaby.com). The gallery was taking 72dpi 1200px square images and turning them into 300dpi images that were 5600px. The file sizes were between 11mb to 16mb per image. The slider works but it isn't the look I wanted for the site. |
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User: Paul-RAGESW 11 years ago
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Quote: The gallery was taking 72dpi 1200px square images and turning them into 300dpi images that were 5600px. Please note, there is no way for any software to convert a 72DPI image into a 300DPI, only the other way around. There must be something else going on here. If you could provide more details on what you were doing, I can help you further. Please make sure you added the correct images to your EverWeb project. It would be impossible for EverWeb to increase the DPI and size without seeing a severely effecting the image quality to the point of it being completely blurry and unrecognizable. ------------------------------- Paul EverWeb Developer |
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