Video Widget not Working - Forum
Video Widget not Working
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User: Paul S. 5 months ago
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I'm trying to add some video's to my web site using the video widget, which I've done in the past, and they aren't working. I'm running version 3.8.1 and using the built in Video widget. I doing the following steps: 1. Drag and drop my MP4 files into Assets 2. Drag and drop the video widget on my web site page 3. From Inspector, I choose the video file I just added to Assets 4: Publish the site When I try to open the video from the same computer I'm working on EverWeb, the video opens and plays, but if I try to open it from anywhere else I get the following error: Media error: Format(s) not supported or source(s) not found Download File: https://sitename.com/ewExternalFiles/filename.mp4 I've checked the /ewExternalFiles directory and the MP4 file is there. Last edit 5 months ago |
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User: EverWeb Support 5 months ago
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Hi Paul, Thank you for your message. Before we investigate further, could you please first test whether the video works in Preview? 1. Open your EverWeb project and go to the page that contains the video. 2. Click Preview in the EverWeb toolbar and try playing the video in your browser. If the video works in Preview, please try the following: 1. Go to EverWeb > Settings... > Backup > Manage Cache Files, select the Publishing Cache tab, make sure your website is checked, then click Move to Trash. 2. Publish again using File > Publish Entire Site. 3. Test the video again from another device in a private or incognito browser window to avoid any caching issues. If the video does not work in Preview, the MP4 file may not be fully compatible for web playback. Although the file is an MP4, not all MP4 files are created the same way, so please try creating a new MP4 file that is optimized for web playback, then re-add it to Assets and publish again. We also noticed you are currently using EverWeb 3.8.1. The current version is EverWeb 4.4.3, and many fixes and improvements have been added since your version, including publishing and media-related improvements. Please note that publishing with the latest version requires an active Upgrades & Support plan. Renewing your plan may help if the issue continues. Best regards, J.s. ------------------------------- EverWeb Customer Support Submit Tickets or Learn More |
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User: Paul S. 5 months ago
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The video does display in preview mode and I ran the following steps: 1. Go to EverWeb > Settings... > Backup > Manage Cache Files, select the Publishing Cache tab, make sure your website is checked, then click Move to Trash. 2. Publish again using File > Publish Entire Site. 3. Test the video again from another device in a private or incognito browser window to avoid any caching issues. After doing the steps mentioned above, I still got the same error as before. |
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User: EverWeb Support 4 months ago
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Hi Paul, Thank you for confirming. Since the video works in Preview, but still does not work after republishing, could you please post the page URL where the video is located so we can take a look? You can also try replacing the video with a different MP4 file that you know already works on a website or in EverWeb, then publish again. If that file works, then the original video file is likely the issue. We also noticed you are currently using EverWeb 3.8.1. The current version is EverWeb 4.4.3, and many fixes and improvements have been added since your version. Publishing with the latest version requires an active Upgrades & Support plan. If further investigation is needed, please note that technical support is available with an active Upgrades & Support plan. Best regards, J.S. ------------------------------- EverWeb Customer Support Submit Tickets or Learn More |
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