Viewing How do I control where a form ends up

How do I control where a form ends up



User: Barry L. 6 years ago
I'm at the end of my rope on the subject of EW's advanced form widget for the following reason: I read everything from EW, watched the video, even contacted my hosting company to get the right information to enter all the correct smtp settings. For security, they told me to enter "none". However, when I loaded the site online, although the form seemed to work as expected, where it went to is anybody's guess. So, the hosting company double checked the settings and everything was OK and agreed that help from support at Rage was a prudent move. First the tech said try one of the security settings and I did. I tried them both to no avail. Then he instructed me to use the regular widget instead of the advanced widget because..."(it) causes troubles for some people. As a contact form, both of those forms work the same." I destroyed the advanced form and loaded the regular form and realized then why they call it the advanced form and further realized why that was bad advice, and then scrapped that and rebuilt the advanced form. Now I'm back to where I started. The email I've been trying to send the form to remains the same at gmail. I even went into gmail and in settings told them not to send anything from the server to spam which they were doing on and off from the beginning. I just tested it out again and now, although the submit button is working, I get no sent mail message and of course no form that arrives anywhere. I need serious help on this. The site is located at http://www.siteenstein.com/testarea/couponexchangeclub.com

Last edit 6 years ago
User: Paul-RAGESW 6 years ago
Hi Barry,

Sorry for the problems you are experiencing.

I have reviewed your ticket.

Can you please provide a direct link to the page you are having issues with?

Please note that if your web host says you need to use port 587 that means that TLS must be used from the 'Security' drop down menu since that is the port for TLS.

Secondly, in the field 'Email Address to Send Form to' should, for optimal reliability, match the account settings you are using for SMTP settings. Meaning that the mail server, login and password should be the ones used for the email that is in the 'Email Address to Send Form to' field.

Every web host has different configurations so it is possible they have something set up that could stop the form from working correctly. That is why we have the EverWeb + Hosting option because with that, everything will just work.

You said in your ticket;

Quote:
The issue seems to be that the form uses the e-mail entered by the
submitter and that will never work. All spam filters verify that the
sending server is authorized for that domain, and that check will never
pass, so the e-mails will be rejected almost all the time
.

This is not true, the form does NOT use the e-mail address entered in the form on your website. It uses the email address entered in 'Email Address to Send Form to' which as I said above should match your SMTP settings. It uses the email address entered on your website ONLY as the reply to address.

Also, EverWeb 2.5 improves the email sending of the Advanced Contact Form to make it more reliable. We expect to officially release version 2.5 very soon.

Lastly, have you followed the steps in our troubleshooting article;

http://billing.ragesw.com/knowledgebase.php?action=displayarticle&id=195

Last edit 6 years ago

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Paul
EverWeb Developer
User: Barry L. 6 years ago
Paul, Thank you for Responding. Here is the direct link to the page containing the form that you requested:
http://www.siteenstein.com/testarea/couponexchangeclub.com/registration-form.html
I searched for an answer in the knowledge base before opening a ticket but must have missed what you sent me; I'll check it out once I send off this reply to you. Barry
User: Paul-RAGESW 6 years ago
Hi Barry,

I filled out the form, can you tell me if you received it?

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Paul
EverWeb Developer


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