Viewing Contact form

Contact form



User: Darren R. 7 years ago
Hi guys, any help would be greatly appreciated. A few customers have been in touch chasing us. They contacted us via our advanced contact form. It has suddenly stopped working?!? I've republished the entire website in the hope it would work but it doesn't. I've tried to send a message via the form and it says my message has been sent but it never arrives.

Has anyone else had any issues at all?

Many thanks,

Daz
User: John P. 7 years ago
I seem to be having the same issue sending a simple contact form to my gmail address. Several seconds pass after clicking Submit, then the message appears confirming a sent message, but the message never arrives at the gmail address I had specified.
User: Darren R. 7 years ago
I've reverted to the basic contact form for the time being. Emails are coming through again now. I really like the advanced contact form so hopefully will use it again once it's all ironed out.
User: Paul-RAGESW 7 years ago
Hi Daz,

Did you fill out the SMTP details?

If not, we have a fix in version 2.1.1 that will improve the Contact Form Advanced when not using the SMTP details (it will be as reliable as the older contact form).

However, we do strongly recommend you use the SMTP details.

-------------------------------
Paul
EverWeb Developer
User: Darren R. 7 years ago
Thanks Paul, how do I update to the latest build. I've tried checking for an update in the software but it says I am up to date at build 1689?

Many thanks,

Daz
User: Darren R. 7 years ago
Panic over ...it just updated :-)
User: Darren R. 7 years ago
Updated and the from worked on my test page with the smtp settings, transferred that to my online page and it stopped working. Now doesn't work on my test page either for some reason. Have switched back to the basic form for now. Will keep an eye on progress to see if anyone else manages to get thing working.
User: Paul-RAGESW 7 years ago
Hi Daz,

The contact form will display all errors if you follow step 8 on the Advanced Contact Form Troubleshooting article.

If you have problems with the above instructions please provide the test page with the form that is not working so we can test it here.

-------------------------------
Paul
EverWeb Developer
User: Darren R. 7 years ago
Thanks Paul, I'll give that a go.

Cheers,

Daz


Post Reply
You must login or signup to post.